An Address · Not An Address

Suites & Amenities

A complete directory of accommodations and the services that surround them. Three suite categories. Four amenity divisions. One promise — that your pet is cared for the way you are.

Accommodations

Three categories of suite.

140 sq ft

Garden-view terraced suites on the ground floor

The Garden Suite

Single guest · small to medium breed · From $185 / night

—Walk-out access to a private 200 sq ft turf terrace
—King memory-foam pet bed with twice-daily linen change
—Climate control set to your pet's preferred range
—Bose noise-cancelling speakers with curated playlist
—Private staff intercom · 60-second response time

210 sq ft

Boutique view suites on the second and third floors

The Wilshire Suite

Single or sibling-paired guests · From $325 / night

—Bay window overlooking Wilshire · soft afternoon light
—Italian linen bedding · changed morning and evening
—Crystal-filtered water bowl, refreshed every two hours
—In-suite Frette towel set for after-spa relaxation
—Concierge bell · personal sommelier of treats

III

380 sq ft

The penthouse residence — only two on property

The Penthouse Residence

Single guest · multi-pet households welcome · From $620 / night

—Wraparound roof-deck terrace with private lawn
—Hand-finished walnut paneling · soundproofed throughout
—Mid-century lounge seating for human visits
—Personal in-suite chef visits twice daily
—Daily one-hour private session with your assigned attendant
—Choice of soaking tub or rain shower in the spa annex

House Services

Four amenity divisions.

CULINARY

In-house culinary kitchen

Our culinary kitchen is led by a Michelin-trained chef and supervised by a board-certified veterinary nutritionist. Every meal is plated to order, photographed for your evening report, and adjusted to your pet's exact dietary protocols. We will source raw, freeze-dried, prescription, or home-cooked — and we will hand-feed any guest who prefers it.

·Organic poultry · grass-fed beef · wild Alaskan salmon
·Prescription diet sourcing (Hill's, Royal Canin, Purina Pro)
·Bone broth nightcap (standard with every dinner)
·Raw food handling certified to AAFCO standards

SPA

The Hollow Spa & Wellness Annex

A dedicated 1,800 sq ft wellness annex with a hydrotherapy pool, an infrared sauna sized for canines, four full grooming stations, and a quiet acupuncture room. Every Penthouse guest receives a complimentary 90-minute spa welcome on day one. Other suite categories may add any service à la carte.

·Hydrotherapy pool (90°F, salt-mineral balanced)
·Canine infrared sauna sessions (20 minutes, vet-approved)
·Veterinary acupuncture by appointment
·Blueberry facial · paw butter · breed-correct cut
·Pawdicure with three lacquer color choices

CONCIERGE

White-glove concierge

Your dedicated concierge is your single point of contact for everything during your pet's stay. They are reachable by direct dial, text, encrypted message, and our in-house app — twenty-four hours a day. They send a morning photograph at the hour you specify, coordinate any veterinary appointments, and meet you personally at the curb on arrival and departure.

·Curb-to-suite arrival with private elevator access
·Daily morning photograph and evening journal
·Discreet pickup and drop-off by uniformed valet
·Private viewing of your pet's suite, by appointment
·Travel coordination — vet records, airline forms, paperwork

MEDICAL

On-call veterinary partnership

The Hollow is in formal partnership with Beverly Hills Veterinary Hospital. A board-certified veterinarian conducts a complimentary admission exam on every long-stay guest, is on call for 24/7 escalation, and can dispense any prescription or treatment on-site without transfer. Medical records sync directly to your home DVM.

·Complimentary admission exam (stays of 5+ nights)
·24/7 on-call DVM · 15-minute response
·In-suite medication administration (oral, topical, sub-Q)
·Pre-stay vaccine review and titer-test acceptance

House Standards

The numbers behind the address.

Suite count

24 + 2 penthouse

We never exceed 26 guests on property. Most days we host 18–22.

Staff-to-guest ratio

1 : 4

Two-shift staffing, twenty-four hours a day, including overnight.

Average guest tenure

7.2 nights

Most of our reservations are five-to-twelve-night stays.

Repeat-guest rate

88%

Most pets stay with us at least three times a year.

Average review score

4.97 / 5

Across 194 verified Google reviews. We respond to all of them personally.

Medical incident rate

0.04%

Audited annually by Beverly Hills Veterinary Hospital.

Reservations

Request a private viewing.

All first-time guests are invited to tour the property by appointment, accompanied by our General Manager. The first conversation is unhurried — we will walk every suite category, taste a sample meal, and sit with you in the lobby for as long as you wish.

Request a private viewing

(310) 888-4400 · 24/7 reception